Differences

This shows you the differences between two versions of the page.

--- debug_output [2021/04/04 16:35] – [Zotero for iOS] dstillman
+++ debug_output [2025/03/04 03:07] (current) – [Windows] dstillman
@@ Line 5: / Line 5: @@
 ==== Zotero ====
-  - In the Help menu, go to Debug Output Logging and select Enable, or use "Restart with Logging Enabled…" to generate debug output from Zotero startup. (If you're not able to access the Help menu, see [[reporting_problems#reporting_startup_errors|Reporting Startup Errors]] instead.)
+  - In the Help menu, go to Debug Output Logging and select Enable, or, to generate debug output from Zotero startup, select "Restart with Logging Enabled…". (If you're not able to access the Help menu, see [[reporting_problems#reporting_startup_errors|Reporting Startup Errors]] instead.)
   - Immediately perform the relevant action (syncing, saving, importing, etc.) and reproduce the problem you're experiencing.
   - Before doing anything else, return to Help -> Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID (e.g., “D12345678”). Click "Copy to Clipboard" and paste the Debug ID into your forum thread.
+If submitting output fails, you can return to the Debug Output Logging menu and select View Output, go to File -> "Save…", choose Format: "Text Files", and save the output to a file, which you can email to support@zotero.org with a link to your forum thread. It can be helpful to ZIP the file before emailing it.
 ==== Zotero Connectors (Firefox, Chrome, and Safari) ====
@@ Line 22: / Line 24: @@
 ==== Zotero for iOS ====
-  - In the left-hand pane, tap Back until you see the list of libraries.
+  - Tap Back in the top-left corner until you see the list of libraries.
-  - Tap the Gear icon in the top-right corner of that pane.
+  - Tap the Gear icon.
   - Tap "Debug Output Logging" and then "Start Logging".
   - Close the settings window.
-  - Immediately perform all relevant actions (e.g., pulling down on the items list to trigger a sync).
+  - Immediately perform all relevant actions (e.g., pulling down on the items list to trigger a sync or switching to the browser and trying to save).
   - When you're done, tap the circular stop button in the bottom-left corner of the screen.
   - In the alert that pops up, tap Copy to copy the Debug ID to the clipboard, and then paste it into your forum thread.
-==== Error Submitting a Debug Log ====
-If submitting output fails, you can return to the Debug Output Logging menu and select View Output, go to File -> "Save…", choose Format: "Text Files", and save the output to a file, which you can email to support@zotero.org with a link to your forum thread. It can be helpful to ZIP the file before emailing it.
+==== Zotero for Android ====
+  - From the items list, tap Collections in the top-left corner and then Libraries.
+  - Tap the Gear icon.
+  - Tap "Debug Output Logging" and then "Start Logging".
+  - Close the settings window.
+  - Immediately perform all relevant actions (e.g., pulling down on the items list to trigger a sync or switching to the browser and trying to save).
+  - When you're done, tap the circular stop button in the bottom-left corner of the screen.
+  - In the alert that pops up, tap Copy to copy the Debug ID to the clipboard, and then paste it into your forum thread.
 ===== Logging to a Terminal Window ======
@@ Line 39: / Line 48: @@
 ==== macOS ====
-  * Open Terminal via Spotlight or /Applications/Utilities.
+  * Open Terminal via Spotlight or from /Applications/Utilities.
+  * Go to the Terminal menu and open Settings. In Profiles → Window, make sure Scrollback is set to “Limit to available memory”.
   * Paste ''/Applications/Zotero.app/Contents/MacOS/zotero -ZoteroDebugText'' into the Terminal window.
   * Press Return
+You can add '' > ~/Desktop/zotero-debug.txt'' to the end of the command to redirect the output to a file on your desktop.
 ==== Windows ====
-  * Open cmd.exe
+  * Open cmd.exe, Cygwin shell, or another terminal
-  * Paste ''"C:\Program Files (x86)\Zotero\zotero.exe" -ZoteroDebugText -console'' into the console window.
+  * Paste ''%%"C:\Program Files\Zotero\zotero.exe"%% -ZoteroDebugText'' into the console window. It may be necessary to add '' -console'' as well.
   * Press Enter.
-Due to limitations of the available console windows on Windows, we recommend starting with ''-ZoteroDebug'' instead to use Zotero's internal debug output window.
+Due to limitations of the available console windows on Windows, you may have a better experience using ''-ZoteroDebug'' instead to use Zotero's internal debug output window.
-To capture output when Zotero is crashing or hanging, you can use ''-ZoteroDebugText > file.txt'' to redirect output to a file.
 ==== Linux ====
 Start Zotero via the command line, adding the ''-ZoteroDebugText'' command-line flag.
+==== Logging to a File ====
+To capture output when Zotero is crashing or hanging, you can use ''-ZoteroDebugText > zotero-debug.txt'' to redirect output to a file.
 === Developer Note ===
 To enable Zotero debug output permanently, set extensions.zotero.debug.log to true in the Zotero config editor, accessible from the Advanced pane of the Zotero preferences, and then start Zotero from the command line.