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forum_guidelines [2023/03/01 04:04] – [Be patient] dstillmanforum_guidelines [2025/03/29 06:25] (current) – [Be responsive] dstillman
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   * **Don't tag specific people for general questions.** Zotero developers read all threads, and community volunteers choose the questions they want to spend time on. Multiple people are able to answer most questions.   * **Don't tag specific people for general questions.** Zotero developers read all threads, and community volunteers choose the questions they want to spend time on. Multiple people are able to answer most questions.
   * **AVOID ALL-CAPS**. Don't write in all capital letters. It is interpreted by many as yelling and makes your post less readable. The same goes for using lots of bold or italics, or using multiple exclamation marks to stress your points.   * **AVOID ALL-CAPS**. Don't write in all capital letters. It is interpreted by many as yelling and makes your post less readable. The same goes for using lots of bold or italics, or using multiple exclamation marks to stress your points.
-  * **Keep an open mind.** +  * **Keep an open mind.** Different people use Zotero in different ways. Not everybody shares your priorities, sometimes you're the only person experiencing a particular problem, or maybe you just didn't discover the best way to perform a task. Avoid generalizing statements like //"it's obvious that without this feature, Zotero is useless for anybody"//.
-    * Different people use Zotero in different ways. Not everybody shares your priorities, sometimes you're the only person experiencing a particular problem, or maybe you just didn't discover the best way to perform a task. Avoid generalizing statements like //"it's obvious that without this feature, Zotero is useless for anybody"//. +
-    * You may receive a short reply to your question, such as a simple "yes" or "no", or a link to a previous relevant discussion. Don't interpret this as a dismissal of your question. The people lending user support deal with a large volume of posts and often don't have time to write extensive replies. If you aren't satisfied with an answer, feel free to ask for further elaboration. It is also common that the first response you get will be a request for additional information to help us better understand your problem. +
-    * Your thread might be closed with a link to another thread, even one in which the issue hasn't been resolved. This ensures that any discussion that might lead to a solution happens in one place. It does not mean that your request isn't being taken seriously.+
  
 Most importantly, remember that you and whoever responds to you typically share the same goal: resolving your issue as quickly as possible. Most importantly, remember that you and whoever responds to you typically share the same goal: resolving your issue as quickly as possible.
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 If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted. If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted.
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 ===== Be responsive ===== ===== Be responsive =====
  
 After posting to the forums, be sure to follow up. You'll automatically receive an email notification the first time someone replies to a thread you've posted to, but you won't receive additional notifications until you visit the thread again, so it's a good idea to click through to the thread to ensure that you're notified the next time someone responds. (You can also subscribe to the forums using a feed reader.) If a suggested solution solves your issue, post a comment to the thread to let others know. If it doesn't, confirm that you've tried what was suggested, and explain what happened when you did so. After posting to the forums, be sure to follow up. You'll automatically receive an email notification the first time someone replies to a thread you've posted to, but you won't receive additional notifications until you visit the thread again, so it's a good idea to click through to the thread to ensure that you're notified the next time someone responds. (You can also subscribe to the forums using a feed reader.) If a suggested solution solves your issue, post a comment to the thread to let others know. If it doesn't, confirm that you've tried what was suggested, and explain what happened when you did so.
 +
 +Note that you may receive a short reply to your question, such as a simple "yes" or "no", or a link to a previous relevant discussion, even one in which the issue hasn't been resolved. Don't interpret this as a dismissal of your question. The people lending user support deal with a large volume of posts and often don't have time to write extensive replies. If you aren't satisfied with an answer, ask for further elaboration. If you were given a link to another thread, respond in the new thread or follow it for updates.
  
 If you resolve a problem on your own, post an update to the thread, and say what you did to fix it. Other people may be having the same issue and may benefit from your experience, or you may be able to provide the developers with additional information to fix the problem. If you resolve a problem on your own, post an update to the thread, and say what you did to fix it. Other people may be having the same issue and may benefit from your experience, or you may be able to provide the developers with additional information to fix the problem.
forum_guidelines.1677661489.txt.gz · Last modified: 2023/03/01 04:04 by dstillman