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--- forum_guidelines [2023/09/26 19:01] – [Etiquette] dstillman
+++ forum_guidelines [2025/03/29 06:25] (current) – [Be responsive] dstillman
@@ Line 48: / Line 48: @@
 If you don't receive a response right away, give it time. If you're having a serious issue and think your post may have slipped through the cracks, post a polite follow-up to the same thread asking if anyone has had a chance to look into your issue. Don't create a new thread for the same issue, as it will likely just be deleted.
 ===== Be responsive =====
 After posting to the forums, be sure to follow up. You'll automatically receive an email notification the first time someone replies to a thread you've posted to, but you won't receive additional notifications until you visit the thread again, so it's a good idea to click through to the thread to ensure that you're notified the next time someone responds. (You can also subscribe to the forums using a feed reader.) If a suggested solution solves your issue, post a comment to the thread to let others know. If it doesn't, confirm that you've tried what was suggested, and explain what happened when you did so.
+Note that you may receive a short reply to your question, such as a simple "yes" or "no", or a link to a previous relevant discussion, even one in which the issue hasn't been resolved. Don't interpret this as a dismissal of your question. The people lending user support deal with a large volume of posts and often don't have time to write extensive replies. If you aren't satisfied with an answer, ask for further elaboration. If you were given a link to another thread, respond in the new thread or follow it for updates.
 If you resolve a problem on your own, post an update to the thread, and say what you did to fix it. Other people may be having the same issue and may benefit from your experience, or you may be able to provide the developers with additional information to fix the problem.