Differences

This shows you the differences between two versions of the page.

--- getting_help [2017/11/23 07:27] – [Step 3: Post to the forums] bwiernik
+++ getting_help [2024/03/13 15:52] (current) – [Step 3: Post to the Zotero Forums (Really! It Works!)] fcheslack
@@ Line 1: / Line 1: @@
 ====== Getting Help ======
-Need help? To resolve your issue as quickly as possible, please follow the steps below.
+Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below.
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
+[[installation#how_do_i_upgrade_to_a_new_version|Upgrade Zotero]] if you aren't running the [[changelog|latest version]], as your issue may have already been resolved in the most recent release.
+=====Step 2: Check the troubleshooting pages=====
-The [[/download/|Zotero download page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Zotero (Mac) or Help (Windows/Linux) menu.
+If you have a general question about Zotero, check the [[Frequently Asked Questions]] and [[kb|Knowledge Base]].
-=====Step 2: Check the troubleshooting pages=====
+If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:
-If something in Zotero appears not to be working correctly, check the [[Known Issues]], [[Frequently Asked Questions]], [[kb|Knowledge Base]] pages. The following dedicated troubleshooting pages may also be helpful:
   * [[installation#troubleshooting_installation_issues|Issues installing Zotero]]
@@ Line 17: / Line 16: @@
   * [[troubleshooting translator issues|Issues saving from websites]]
   * [[word processor plugin troubleshooting|Issues with word processor plugins]]
-  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
   * [[:kb/changes_not_syncing|Issues with data syncing]]
   * [[:kb/files_not_syncing|Issues with file syncing]]
+  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
+===== Step 3: Post to the Zotero Forums (Really! It Works!) =====
-=====Step 3: Post to the forums=====
+If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support directly from Zotero developers as well as long-time community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
-If you can't find the answer to your question in the documentation, post a message to the [[/forum|Zotero forums]]. Both Zotero developers and community members offer support through the forums.
-If you are new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
-**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.
+In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.
+If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
+**Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]].
+<HTML><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></HTML>