Differences

This shows you the differences between two versions of the page.

--- getting_help [2021/05/12 16:40] – [Step 3: Post to the forums] dstillman
+++ getting_help [2024/03/13 15:52] (current) – [Step 3: Post to the Zotero Forums (Really! It Works!)] fcheslack
@@ Line 1: / Line 1: @@
 ====== Getting Help ======
-Need help? To resolve your issue as quickly as possible, please follow the steps below.
+Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below.
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
+[[installation#how_do_i_upgrade_to_a_new_version|Upgrade Zotero]] if you aren't running the [[changelog|latest version]], as your issue may have already been resolved in the most recent release.
 =====Step 2: Check the troubleshooting pages=====
@@ Line 19: / Line 19: @@
   * [[:kb/files_not_syncing|Issues with file syncing]]
   * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
-=====Step 3: Post to the forums=====
+===== Step 3: Post to the Zotero Forums (Really! It Works!) =====
-If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
+If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support directly from Zotero developers as well as long-time community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
 In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.
@@ Line 29: / Line 29: @@
 **Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]].
-<html><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></html>
+<HTML><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></HTML>