Differences

This shows you the differences between two versions of the page.

--- kb:unknown_data_error [2021/02/26 03:20] – dstillman
+++ kb:unknown_data_error [2025/02/07 00:39] (current) – dstillman
@@ Line 5: / Line 5: @@
 "Some data in Zotero could not be downloaded. It may have been saved with a newer version of Zotero."
-When new features are added to Zotero, older versions of Zotero may not know how to handle the data required to support those features. To avoid problems, Zotero will refuse to download data it doesn't understand, while continuing to sync other data in your libraries.
+When new features or fields are added to Zotero, older versions of Zotero may not know how to handle the data required to support those changes. To avoid problems, Zotero will refuse to download data it doesn't understand, while continuing to sync other data in your libraries.
-You can click "Check for Updates" in the warning dialog to see if there's a newer version of Zotero available. If no newer version is available, the data may have been created in the Zotero Beta or the Zotero for iOS beta, in which case you will need to install the [[:dev_builds#zotero_beta|Zotero Beta]] to sync all data or ignore the warning until a newer version of Zotero is available on the main release channel.
+You can click "Check for Updates" in the warning dialog to see if there's a newer version of Zotero available. If no newer version is available, the data was likely created in the [[:beta_builds|Zotero Beta]], in which case you'll need to install the beta to sync all data or ignore the warning until a newer version of Zotero is available on the main release channel.
+If you're receiving this message and don't believe you've used a newer version of Zotero, please post to the Zotero Forums with a [[:debug_output|Debug ID]] for a sync attempt that produces the error.
 {{tag>kb sync}}