Differences

This shows you the differences between two versions of the page.

--- storage_faq [2024/10/30 12:23] – Add entries about taxes and exemptions fcheslack
+++ storage_faq [2024/10/30 13:55] (current) – Add entry about receipts/invoices fcheslack
@@ Line 20: / Line 20: @@
 If you can't use any of the supported payment methods or you encounter problems after trying to pay via your [[/settings/storage|storage settings page]], please send an email to [[mailto:storage@zotero.org|storage@zotero.org]]. Include your Zotero username and the quantity of storage you would like to purchase (2 GB, 6 GB, or unlimited), as well as what types of standard payment methods for your location would work for you. We'll do our best to help you complete your purchase.
+====Where can I find a receipt or invoice for my payment?====
+You will automatically be emailed a payment notification from our payment processor (Stripe) when a charge has been made.
+Detailed receipts/paid invoices for all recent payments for an individual storage subscription are available from your [[/settings/storage|storage settings page]].
+As of August 2024, paid invoices for Lab subscription payments are available on the Lab's management page.
 ====Will files stored in my groups be freely available to other members of those groups?====