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| troubleshooting_translator_issues [2024/08/14 17:24] – dstillman | troubleshooting_translator_issues [2025/04/26 22:24] (current) – dstillman |
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| ====== Troubleshooting Problems Saving to Zotero ======= | ====== Troubleshooting Problems Saving to Zotero ======= |
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| <html><p style="color: red; font-weight: bold">August 14, 2024: There's a bug in the latest version of the Zotero Connector for Chrome that's causing saving to fail on various websites. We've submitted a fix to Google, and it should be available within the next day. You can save using another browser in the meantime. Our apologies for the inconvenience.</p></html> | <html><p style="font-weight: bold">2025-04-13: The Jasminum plugin was breaking saving from many websites. Update to the latest version.</html> |
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| <html><p style="font-weight: bold">For problems saving PDFs from ScienceDirect, see <a href="https://forums.zotero.org/discussion/comment/451390/#Comment_451390">this forum post</a>.</p></html> | <html><p style="font-weight: bold">2023-12-29: For problems saving PDFs from ScienceDirect, see <a href="https://forums.zotero.org/discussion/comment/451390/#Comment_451390">here</a>.</p></html> |
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| When you're unable to save high-quality metadata from a particular website, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. On some sites, most notably Google Scholar, you may also be running into [[kb:site access limits]]. | When you're unable to save high-quality metadata from a particular website, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. On some sites, most notably Google Scholar, you may also be running into [[kb:site access limits]]. |
| - Make sure you've given the Zotero Connector **permission to access all websites**. In Chrome or Edge, right-click on the Save to Zotero button, select "This Can Read and Change Site Data", and make sure it's set to "On All Sites". In Safari, go to the Websites tab of the Safari settings, select Zotero Connector under Extensions, and make sure "For other websites" is set to "Allow". The [[/support/privacy#zotero_connector|Zotero privacy policy]] explains why this is necessary. | - Make sure you've given the Zotero Connector **permission to access all websites**. In Chrome or Edge, right-click on the Save to Zotero button, select "This Can Read and Change Site Data", and make sure it's set to "On All Sites". In Safari, go to the Websites tab of the Safari settings, select Zotero Connector under Extensions, and make sure "For other websites" is set to "Allow". The [[/support/privacy#zotero_connector|Zotero privacy policy]] explains why this is necessary. |
| - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **uninstalling and reinstalling the Zotero Connector**. If that doesn't help, try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **uninstalling and reinstalling the Zotero Connector**. If that doesn't help, try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. |
| - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select "**Reset Translators**" from the Advanced pane of the Zotero preferences (if applicable), and then do the same for the Zotero Connector (right-click on the save button → Options/Preferences → Advanced tab). This isn't necessary as a regular troubleshooting step. | - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Disable all third-party plugins, restart Zotero, and select "**Reset Translators**" from the Advanced pane of the Zotero preferences (if applicable), and then do the same for the Zotero Connector (right-click on the save button → Options/Preferences → Advanced tab). This isn't necessary as a regular troubleshooting step. |
| - **If none of these solutions solve your problem**, we'll need additional information to further debug your issue. Please create a new thread in the [[http://forums.zotero.org/|Zotero Forums]] — or use your existing thread if you've already created one — and provide the following: | - **If none of these solutions solve your problem**, we'll need additional information to further debug your issue. Please create a new thread in the [[http://forums.zotero.org/|Zotero Forums]] — or use your existing thread if you've already created one — and provide the following: |
| * The **exact URL of a page that isn't working** (even if none are) | * The **exact URL of a page that isn't working** (even if none are) |
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